FIELD SUPPORT
Mission-critical support for field operatives. Get assistance with deployment, troubleshooting, and tactical operations.
FIELD MANUAL
Comprehensive documentation covering all tactical systems and operational procedures.
[ ACCESS DOCS ]CONTACT SUPPORT
Submit field reports, bug reports, or feature requests directly to command.
[ SUBMIT REPORT ][ COMMON FIELD ISSUES ]
GPS Tracking Malfunction
If GPS tracking becomes inaccurate or stops updating:
- • Check location permissions in iOS Settings
- • Ensure GPS is enabled system-wide
- • Restart the application
- • Verify cellular/WiFi connectivity
Camera System Not Responding
If tactical camera fails to initialize:
- • Verify camera permissions in iOS Settings
- • Close other apps using camera
- • Force-quit and relaunch @iCodec
- • Restart device if issue persists
CloudKit Sync Failure
If data is not syncing across devices:
- • Verify iCloud is enabled for @iCodec
- • Check iCloud storage availability
- • Force sync in app settings
- • Wait for network connectivity improvement
Audio Recording Issues
If voice recording or playback fails:
- • Check microphone permissions
- • Ensure device is not in silent mode
- • Test with device microphone app
- • Clean microphone and speaker ports
[ FREQUENTLY ASKED QUESTIONS ]
How do I get help with the app?
Use our contact form at /contact or email cirered@gmail.com directly. Include your device model, iOS version, and detailed description of the issue.
What information should I include in a support request?
Please include: device model, iOS version, app version, steps to reproduce the issue, screenshots if applicable, and any error messages you received.
How quickly will I receive a response?
Standard inquiries: 24-48 hours. Critical bugs or crashes: 2-6 hours. Feature requests: 1-3 business days.
Is my data secure?
Yes. All user data is stored locally on your device and in your private iCloud account. We do not have access to your personal information.
Can I request new features?
Absolutely! We welcome feature requests. Use the contact form to describe your idea and how it would improve your experience.
What if I find a bug?
Report bugs immediately via our contact form. Include steps to reproduce, expected vs actual behavior, and screenshots when possible.
[ CONTACT SUPPORT ]
PRIMARY CONTACT
[ MISSION FEEDBACK ]
Report bugs, request features, or share tactical improvements. All field reports are classified and reviewed by command.